About Call Spoofing
In rare cases, you or a client may notice reports from callers where calls were made from a Sharpen client’s phone number that the agent or Sharpen client did not place. This is known as call spoofing.
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A spoofed call will not show within call records as an outbound call. If this is the case, then the phone number has indeed been spoofed. In this case, please see the FCC’s recommendations on how to handle and report spoofing here - https://consumercomplaints.fcc.gov/hc/en-us/articles/202654304-Spoofing-and-Caller-ID |
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